Refund policy

 

We have a 30d ay return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@witnesschair.com.au,

Please include your order number, date of purchase, the name purchased under and email address, the reason for return and photos of the chair and boxing. 

If your return is accepted, we’ll will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@witnesschair.com.au. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@witnesschair.com.au or our contact page

Warranty

1 Year Warranty Against Manufacturing Defects

We stand behind every Witness Chair.

Every Witness Chair is covered by our 1 Year Warranty against manufacturing defects under normal recreational use.

Camping and outdoor chairs are subject to wear through normal use, exposure and ageing. This Lifetime Warranty specifically covers manufacturing defects rather than deterioration resulting from normal use or the passage of time.

What is a manufacturing defect?

Manufacturing defects may include faults in the chair's frame, joints, stitching, fabric or other components that result from the way the product was manufactured.

Examples may include:

• A structural component failing because of a manufacturing fault

• Faulty joints, connections or fittings

• Stitching failure resulting from a manufacturing fault

• Fabric or components that were defective when manufactured

• Other faults caused by defective materials or workmanship

The nature, cause and circumstances of the fault will be considered when assessing a warranty claim.

What isn't covered?

Our Lifetime Warranty against manufacturing defects does not cover:

• Normal wear and tear from regular use

• Deterioration caused by normal ageing or exposure

• Accidental damage

• Misuse, abuse or neglect

• Commercial use

• Damage caused by improper storage, cleaning or care

• Modifications or unauthorised repairs

• Damage caused by exceeding the chair's stated weight capacity

• Damage caused by using the chair contrary to its intended purpose or supplied instructions

• Loss or theft

These exclusions relate to our voluntary 1 year Warranty and do not exclude or limit any rights you may have under the Australian Consumer Law.

Making a warranty claim

If you believe your Witness Chair has a manufacturing defect, please contact us at hello@witnesschair.com.au.

Please provide:

• Your name

• Your order number or other proof of purchase

• A brief description of the issue

• Clear photographs or video showing the fault

We may request additional information reasonably necessary to assess the cause of the fault.

Where a claim is covered by our 1 year Warranty, we will provide an appropriate remedy, which may include repair or replacement of the affected product.

Australian Consumer Law

Our Lifetime Warranty is provided in addition to your rights and remedies under the Australian Consumer Law and does not limit or exclude those rights.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this Lifetime Warranty is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.