Returns & Lifetime Warranty Policy

At Witness, we want you to feel confident in your purchase.

Every Witness chair comes with our 45-Day Change-of-Mind Return Policy and Lifetime Warranty Against Manufacturing Defects.

These benefits are provided in addition to your rights under the Australian Consumer Law.

45-Day Returns

You have 45 days from receiving your chair to request a change-of-mind return.

You may unpack, assemble and try your chair indoors to make sure it's right for you.

To qualify for a change-of-mind return:

• Your return must be requested within 45 days of delivery.

• The chair may be unpacked, assembled and tested indoors.

• The chair must be returned clean, undamaged and without signs of outdoor use or excessive wear.

• All original components and accessories must be included.

• The chair must be returned in its original packaging.

• You must provide your order number or other proof of purchase.

How to Request a Return

Email hello@witnesschair.com.au with:

• Your order number

• Your name and email address

• The reason for your return

• Photographs of the chair and packaging

We'll provide instructions for returning your chair.

Please contact us before sending anything back.

Return Shipping

For change-of-mind returns, customers are responsible for return shipping costs.

Although Witness offers free Australian shipping on purchases, we incur a delivery cost when sending your order.

For approved change-of-mind returns, the actual original shipping cost incurred by Witness will be deducted from your refund.

The deduction will not exceed the actual delivery cost attributable to the returned items and will be confirmed before you proceed with the return.

We recommend using a tracked delivery service.

These conditions apply only to change-of-mind returns and do not limit your rights under the Australian Consumer Law.

Damaged, Faulty or Incorrect Items

If your chair arrives damaged, is faulty or you receive the wrong item, please contact us at hello@witnesschair.com.au.

Include your order number, a description of the issue and photographs or video where reasonably available.

We'll assess the issue and arrange an appropriate remedy.

Where required under the Australian Consumer Law, Witness will cover reasonable return shipping or collection costs.

You do not need the original packaging to exercise your statutory rights for faulty goods.

Exchanges

If you'd prefer a different Witness chair, you can return your existing chair under our 45-day change-of-mind policy, provided it meets the return conditions.

You can then place a new order for your preferred chair.

This does not limit your statutory rights concerning faulty or incorrectly supplied products.

Refunds

Once we receive and inspect your change-of-mind return, we'll notify you whether it has been approved.

If approved, we'll refund the purchase price of the returned items, less the actual original shipping costs attributable to those items.

Customers are also responsible for return postage.

Refunds will be issued to your original payment method. Please allow up to 10 business days for processing. Your bank or payment provider may take additional time.

If more than 15 business days have passed since your refund was approved, contact hello@witnesschair.com.au.

For accepted claims under our Lifetime Warranty, customers may choose a full refund of the original purchase price of the affected chair or a replacement chair, without shipping deductions. Witness will cover reasonable shipping costs associated with accepted warranty claims.

Nothing in this policy limits your rights or remedies under the Australian Consumer Law.

Warranty Against Manufacturing Defects

Every Witness chair is covered by our 1 Year Warranty Against Manufacturing Defects.

This warranty covers manufacturing defects in the chair's original materials and workmanship under normal recreational use.

What Does Warranty Mean?

For this voluntary warranty, means to the original purchaser, beginning on the date of purchase, while they own the chair.

The warranty is provided to the original purchaser and is not transferable.

This definition does not limit any rights under the Australian Consumer Law.

What's Covered?

Our Lifetime Warranty covers manufacturing defects affecting:

• Chair frames and structural components

• Joints, connections and fittings

• Swivel mechanisms

• Fabric and stitching

• Other original chair components and accessories

Examples include structural failure caused by defective materials, faulty swivel mechanisms, defective stitching or fabric, and other manufacturing faults.

Normal wear or a component failing after use does not automatically establish a manufacturing defect.

What's Not Covered?

Our voluntary Lifetime Warranty does not cover:

• Normal wear and tear

• Normal ageing, fading or deterioration

• Damage caused by prolonged exposure to sunlight, moisture or weather

• Accidental damage

• Misuse, abuse or neglect

• Commercial or hire use

• Improper storage, cleaning or maintenance

• Unauthorised modifications or repairs that cause the fault

• Damage caused by exceeding the stated weight capacity

• Damage caused by using the chair contrary to its intended purpose or instructions

• Loss or theft

These exclusions apply only to our voluntary warranty and do not limit rights under the Australian Consumer Law.

Making a Warranty Claim

If you believe your chair has a manufacturing defect, email hello@witnesschair.com.au.

Please provide:

• Your name

• Your order number or other proof of purchase

• A brief description of the problem

• Clear photographs or video where reasonably available

We may request further information reasonably necessary to assess the claim.

Refund or Replacement — Your Choice

If your claim is accepted under our Lifetime Warranty, you may choose either:

• A refund of the original purchase price of the affected chair; or

• A replacement chair of the same model, or an equivalent model if the original is no longer available.

Witness will cover reasonable shipping costs associated with accepted manufacturing-defect warranty claims.

Please contact us before returning a faulty chair so we can arrange shipping or provide return instructions.

Where we authorise you to pay reasonable shipping costs, we will reimburse those costs upon receipt of appropriate evidence.

These remedies are provided under our voluntary warranty in addition to any rights or remedies available under the Australian Consumer Law.

Australian Consumer Law

Our Warranty and 45-Day Change-of-Mind Return Policy are provided in addition to your rights and remedies under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Warranty Provider

James G Group Pty Ltd

ACN: 701 688 342

Trading as: Witness

Varsity Lakes, Qld 4227 ( Gold Coast)

Email: hello@witnesschair.com.au

Telephone: 0414 678 978

To make a warranty claim, contact us by email with your proof of purchase and details of the issue.